Frequently Asked Questions

Got a question? We have the answer! If you can’t find it here, contact us. We’ll get back to you before you know it.

Troubleshooting

As soon as your transaction is processed, you are immediately transferred to your download page. Additionally, a receipt containing a download link is automatically sent to the e-mail address that you provided. If you did not receive the download instructions by e-mail, please check your ‘Junk’ or ‘Spam’ folder – it may have landed there. If you are a ProperBeat member, you can also retrieve the download from your account.

To make sure you receive our emails in the future, add ProperBeat.com to your address book.

Most people receive our email within a few minutes. If you have not received a message with a download link within 20 minutes of your purchase, please contact us. We will rectify the situation as quickly as possible.

It’s likely that you are still listening to a downloaded preview file. The purchased track and the preview file have the same file name and some applications (including iTunes and iMovie) don’t automatically update the source path every time you download a file.

The best way to fix this is to delete both versions of the song and re-download your purchase from theOrders & Download section of your account.

We are aware of these extra credit card charges, but they do not come from us. ProperBeat charges and receives additional fees; the total amount you see on your screen when you purchase our products is the amount we receive.

The extra fee on your statement is a “foreign transaction fee” charged by the bank that issued your credit card. A number of US banks have a policy of adding a fee to the transaction if the seller is located outside of the USA (or another country), even if the purchase is made in US dollars. This fee varies between 0% and 5% depending on the credit card you are using. For bookkeeping purposes, this is considered as a bank service fee.

Firstly, we apologize if this happens to you. We can assure you that all our music is 100% copyright clear. Using our music with a purchased license is 100% legal, and you are not doing anything wrong.

Classical music has a higher risk of being misidentified by YouTube software since the composition remains the same; only the masters (the actual interpretations or recordings) are different. A Mozart piece performed by Olive Musique can be misidentified as the same Mozart piece interpreted by a different artist on a recording that may belong to Sony, for example.

Unfortunately, false or mistaken copyright claims are a known issue with YouTube and music libraries. The most efficient response is to simply counter the claim with your ProperBeat license. The claim will then be dropped. You can read more about making a counter notification here

Please note that your ProperBeat license does NOT allow you to upload your project to YouTube’s Content ID system. ProperBeat retains ownership of the recording. Due to the nature of YouTube’s content recognition software, uploading ProperBeat music to Content ID will cause mistaken copyright claims for other users and for your future projects, and constitutes a violation of our licensing terms.

If you have more questions about the YouTube claim process, Please contact with us and fill Contact Form.

No. All of our music has been created by our team of gifted professional musicians and composers exclusively for ProperBeat. This includes well-known classical music pieces, public domain music, Christmas carols and nursery songs. In these cases, the original copyright has expired and the specific recording and adaptation performed by our musicians is unique. We own the copyright for all our adaptations and recordings.

Once you have purchased and downloaded a music file, ProperBeat cannot offer a refund unless an error has occurred.

When you buy some beat you receive from seller archive files and you can see it in your orders when you accept Notifications on your profile if not,

Please contact with us and fill Contact Form. I will do my best to send your files again. But there is no guarantee that i will archive your purchased files “forever”.

Packages License

We offer 3 simple music license options:

Bronze package :

You get high quality MP3 & WAV Format without samples or tags

You can use it to record 1 Song: – Circulation Songs are limited to 2000 copies.

You can shoot 1 video for the recorded Song and place it on YouTube, VK, etc. platforms.

The “Bronze” license does not give rights to public performances and use of the track in concert activity. By purchasing this type of license, you agree to the terms of use.

All rights to the Beat are retained for Proper Beat

Beat is not removed from sale list and other buyer can buy the same beat.

There is an opportunity later to buy exclusive rights.

Credit must be given to BeatMaker.

Silver package :

You get high quality MP3 and WAV Format without samples or tags + Trackouts

You can use it to record 1 Song: – Circulation Songs are limited to 2500 copies.

You can shoot 1 video for the recorded Song and place it on YouTube, VK, etc. platforms.

License “Silver” “entitles you to public performances and use of the track in concert activities. By purchasing this type of license you agree to the terms of use.

All rights to the Beat are retained for Proper Beat

Beat is not removed from sale list and other buyer can buy the same beat

There is an opportunity later to buy exclusive rights.

Possibility to use the instrumental (Radio, Clips, Sales, TV)

There is an opportunity later to buy exclusive rights.

Credit must be given to BeatMaker.

Gold package :

You get high quality MP3 and WAV Format without samples or tags + Trackouts

Unlimited Distribution.

You do NOT have the right to resell or license the instrument (Beat) to third parties.

You get Full Rights on Beat for your own use.

WE removed Beat from sale list.

Credit must be given to BeatMaker.

Please see our license page for more details. If you are unsure of which license is right for your needs, simply contact us and fill Contact Form.

Bronze package  and Silver package beats (Licenses) purchased on ProperBeat.com are “Leased” to customers/recording artists to create a “New Work” (A Track). Producers retain the right to sell and re-sell the same beats to as many new customers as they desire. Bronze package  and Silver package beats are used for demo’s, mixtapes etc.

Gold package (Licenses) purchased on ProperBeat.com are a permission that grants the customer/recording artist the exclusive right to use the beat for a demo/mixtape, on an album or on the radio. Producers can sell Gold package licenses to only one customer.

Yes. The license permits usage of the music in a personal or professional context for yourself, your clients or your employer. ProperBeat music may not be sold by itself, transferred, bartered, traded, shared, leased, or given away to any other party and the license may not be subleased to a third party. Our music cannot be resold except to the extent that is embedded in your own work as part of a finished end product. You may not market the music as your own even if you add other instruments or a voice to the music. You may not sing over the music and sell or distribute the song.

The above also applies to any music ProperBeat may offer free of charge on our website, including watermarked previews. Please see the Limitations of Use section of our license agreement for further information.

If you are unsure whether the usage you are entertaining falls under our limitations of use, please contact us.

Within minutes! As soon as your transaction has been processed, you will immediately be transferred to your download page. Additionally, we automatically send a link to the email address you’ve provided. If you did not receive the download instructions by email, please check your ‘Junk’ or ‘Spam’ folder – it may have landed there. If you are a ProperBeat member, you can also retrieve the download from your account.

No, you cannot. This is not allowed.

We are a production music library. Our music is available to license for synchronization in media productions (websites, videos, DVDs, TV broadcasts, films, games, etc.) as background music. You cannot sing over the music track or add an instrument and market the results as your own music or as your song, even if the original track has been transformed or edited or if you add other instruments or vocals to the music. This called a ‘Derivative Work’ and is not allowed. ProperBeat always owns the copyright of the music composition and recording.

You are allowed to record your voice and add the music as background for an audiobook, storytelling, hypnotherapy, guided meditation, self-help programs or any kind of narration. The difference is that the music is used as background for a product that is not marketed as a ‘song’ or a musical product. The purpose of the music is not altered in any way and the copyright of the music remains clearly and entirely in the hands of the composer and the publisher. Please note that if your project is intended to generate revenue to you and you distribute more than 1,000 copies of your production, you will require aGold package License.

These are the individual instrument layers, otherwise known as “Stems,” which comprise of the entire beat. Most of our multi-tracks are broken in to approximately 20-50 layers (e.g. kick drum, snare drum, piano, guitar, sound fx, synth, etc.) giving you or your recording engineer full flexibility in your mix. It is also useful for adding drum drops or additional effects to the instrumental.

Technical

A Full Song is a complete musical mix and mastering with an introduction and an ending. Track durations vary and may be as short as 50 seconds or as long as 10 minutes.

A Music Loop is a piece that “loops” or, in simpler terms, repeats itself indefinitely. Loops of various types and durations are offered in our packages. Please note that loops are always delivered in .wav format only because MP3 format is not suitable for looping.

Each music loop is repeated 3 times as a demo in the preview music player. The loops set contains all the loops shown in the preview window and do NOT contain an end piece – only the loops.

Short clips are a set of 15, 30 and 60 seconds music clips designed for TV and radio advertising. They can also be used for podcasts, video ads, or any project requiring a short music excerpt.

After you purchase a license from our site, you will have the option to download the file in superior quality .wav format as well as in MP3 format for complete flexibility, with the exception of the Loops which are always delivered in .wav format only (the MP3 format is not suitable for seamless looping).

Some customers may choose to use the broadcast quality .wav sound files for television or radio projects as well as for DVDs or CD-ROMs. However, many customers do need the compressed MP3 version for web-based projects, such as background music for a website.

What you hear when previewing music on ProperBeat.com is compressed MP3 quality.

No. The “ProperBeat.com” voiceover is only present in the music that you preview. After you purchase a license, you will be able to download a clean copy.

Your credit card company may have declined your transaction. Please call the number on the back of your card to find out why it was declined.

As a security precaution our system will lock out your IP address for several hours after 3 denied attempts. In this case, please try using the PayPal option at checkout to process your card (you do not need a PayPal account to use this option). Once on the PayPal payment page select “Don’t have a PayPal account?” and then process your credit card (Visa, Mastercard, AMEX).

Usually you get all files ( archive )  from seller instantly to your paypal email adress after your payment is done. Sometimes it just take some minutes until you get your beats. Wait a few moments and check your inbox again (also your spam folder). If seller not send to you your purchase beat Please contact with us and fill Contact Form contact us.

Security

We fully understand the need for security when making online purchases. ProperBeat uses a state-of-the-art encrypted processing system. Your credit card information is used only by our bank and is processed on a separate, secure server.

Please see our Privacy policy for more information.

No! ProperBeat respects your privacy and will not share, give, rent or sell the e-mail addresses or personal contact information of our clients to any other party. In addition, ProperBeat will only send information and e-mails to customers who have expressly given us permission to do so.

I STILL HAVE QUESTIONS?

If you need further information, just contact us and fill Contact Form.